This article was originally published on June 30, 2022
Standard support for all EDB software on the following operating systems/architectures combinations have ended as a result of reaching their end of life.
|
Architecture |
Operating System/Version |
Details |
|
x86_64 |
Debian 9 (Stretch) |
Debian 9 LTS is scheduled to go end of life on 30th June 2022. |
|
x86_64 |
Windows Server 2016 |
Microsoft has ended mainstream support for Windows Server 2016 as of early 2022. EDB currently supports Windows Server 2019 allowing customers to upgrade to a supported option. |
|
x86_64 |
Windows 7 Windows 8 |
Microsoft ended mainstream support for Windows 7 (in 2015) and Windows 8 (in 2018). EDB currently supports Windows 10 allowing customers to upgrade to a supported option. |
|
PPC64LE |
RedHat Enterprise Linux 7 (RHEL 7) |
RedHat has ended RHEL 7 (Power) support as of mid 2021. EDB currently supports RHEL8 allowing customers to upgrade to a supported option. EDB software will continue to be supported on RHEL 7 x86_64 until its end of life (2024). |
EDB software will no longer be supported on the aforementioned operating systems and architectures. Please plan to upgrade as soon as possible to a higher supported version. Reach out to EDB Customer Success <customersuccess@enterprisedb.com> if you need extended support or assistance migrating.
IS THIS FOR ME?
This announcement is for EDB customers that have a subscription plan purchased for:
- Community 360
- Standard
- Enterprise
TROUBLESHOOTING
If you experience any problems around the installation, migration, upgrade or general use of your EDB software please contact our Technical Support teams.
Customers may reach us at the EDB Customer Support Portal, and we’re also available 24x7 via email and phone at the details below:
Customer Support Email: techsupport@enterprisedb.com
Trial Use Assistance: trial-help@enterprisedb.com
US +1-732-331-1320 / 1-800-235-5891
UK +44-2033719820
Brazil +55-2139581371
India +91-20-66449612